Incident Response

First 24™ — a readiness sprint for the day you hope never comes.

The first 24 hours after a serious incident shape everything: safety outcomes, how families and the public experience you, and how your decisions will be judged by boards, insurers, regulators, and counsel. First 24™ gives you a battle-tested blueprint for that day.

Over a focused 3–4 week sprint, we design a credible worst-case scenario, run a guided tabletop with the right people in the room, and leave you with a concrete First 24™ Playbook tailored to your programs and terrain.

David Mitrou 25+ yrs legal & executive leadership • W-EMT • Expedition & endurance background

Talk about a First 24™ sprint Back to Services overview

Why focus on the first 24 hours?

The first day is when your systems, culture, and preparation show up in real time. It's also when the most important decisions are made—often by tired, stressed people with incomplete information.

In the first 24 hours, you are simultaneously trying to stabilize the situation, support participants and staff, communicate with families and partners, and document what you know as it evolves. You are navigating multiple time horizons at once: the next hour, the rest of the day, the next week—and the scrutiny that may come months or years later.

When organizations have not rehearsed this day, they default to improvisation. That's where gaps in roles, communication, and documentation become obvious—and where well-intentioned decisions can create long-term exposure.

3–4 Week Engagement

How a First 24™ Readiness Sprint works.

First 24™ is designed to be focused and practical. We respect your team's time while still going deep enough to make your worst-day plan real.

Week 1

Discovery & scenario selection

We review your programs, terrain, existing plans, and incident history. Together we select a credible worst-case scenario that matches your risk profile and seasonality.

Week 2

Map the first 24 hours

We map the first 24 hours from first report through initial stabilization—surfacing key decisions, handoffs, information gaps, and communication channels.

Week 3

Guided tabletop with key roles

We run a structured tabletop exercise with executives, program leads, field staff, medical, comms, and other partners as appropriate. The focus is on realistic behavior, not theoretical checklists.

Week 3–4

First 24™ Playbook & next steps

You receive a tailored First 24™ Playbook and a short list of improvements to implement, train, and revisit over time. We also identify how this connects back to your Summit Index™ roadmap.

For operators & program leaders

Give staff a shared mental model of how the organization responds when things go wrong.
Strengthen trust with families, boards, and partners by demonstrating readiness.
Integrate First 24™ into staff training, on-call rotations, and seasonal briefings.

For insurers & underwriters

Use First 24™ as a condition or incentive for higher-risk operations.
Pair First 24™ with Summit Index™ to assess both maturity and incident readiness.
Support high-exposure accounts in making meaningful, documentable improvements.